The office knows the job is “In Progress”.
The technician knows they have been there all morning.
The owner knows everyone looks busy.
But can anybody answer these quickly?
- How many hours did we allow?
- How many have we used?
- How far through the job are we?
- Are we waiting on something?
- What happens next?
- Is the job still on track?
If those answers live in people’s heads, timesheets, text messages and a spreadsheet, you normally find the problem after the damage has been done.
The useful part isn’t another job list. It is seeing the job, the time and the problem in the same place.